How “unified communications” helps small businesses get more done

How one growing firm improved customer service (and staff morale!) by picking a cloud communications tool people actually like to use.

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This time last year, things were going well for QuickContractors.com—very well. The Guelph, Ont., company, which connects retailers with contractors willing to deliver and assemble products for their customers, was in the middle of a blistering growth spurt.

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