Customer Experience Management

CUSTOMER EXPERIENCE MANAGEMENT Inc. can facilitate the full outsourcing of the delivery of installations, assembly, renovations and delivery of services of your business, including the full management of customer experience after the product/service purchase.

  1. Utilize our custom software to have a managed delivery and service program that meets the unique needs of your organization.
  2. Receive support from dedicated staff to manage your customer’s files in a safe and confidential manner.
  3. Leverage our Call Centre services to ensure that your customers can reach a friendly and knowledgeable person when they need immediate assistance.
  4. Utilize our Research expertise to obtain customer satisfaction feedback in a wide variety of formats including telephone, web-based, and direct mail.

We have completed over five thousand customer engagements and can design and deliver a custom customer experience program that Weds and protects your brand that maximizes the perceived value of our service to your customers.